Most people only read the warranty when something goes wrong. By then, it's often too late to discover what isn't covered — and why.
Air conditioning represents a significant investment. Understanding your warranty coverage before you need it protects that investment and avoids the frustration of discovering exclusions at the worst possible moment.
What Jet-Air warranties cover
Jet-Air warranties cover manufacturing defects — components that fail prematurely under normal operating conditions. This includes the compressor (the most expensive component in any system), circuit boards, fan motors, sensors, heat exchangers, drainage pumps, and control panels.
The coverage structure reflects real-world reliability data. Compressors are built for long service life and carry the longest coverage. Electronic controls have higher statistical failure rates but cost substantially less to replace — so they carry shorter but still meaningful protection.
Coverage at a glance
Q-PLUS Inverter: up to 10-year compressor, 5-year parts (register within 30 days). Q-PLUS Fixed Speed: 5-year compressor, 3-year parts. All other midwall & light commercial: 5-year compressor, 3-year parts. Heavy commercial & industrial: 3-year compressor, 2-year parts. Portable, Window Wall, Evaporative, Air Curtain, Heat Pump: 1-year comprehensive.
Parts only — what that means in practice
Jet-Air warranties supply replacement parts to the authorised technician. They do not cover the technician's labour, transport, or call-out fees. Those costs are for the owner's account. Factor this into your planning — compressor replacement is still a significant saving even when you pay for the labour to fit it.
What voids your warranty — the six things to know
Installation by an unauthorised technician voids the warranty entirely. This is the core condition, not fine print. Manufacturers require authorised installation to ensure systems operate within design specifications — improper refrigerant charging or incorrect wiring cause failures that aren't manufacturing defects.
For Q-PLUS Inverter models, the extended warranty requires registration at www.jet-air.co.za within 30 days of installation. Missing this window defaults the unit to standard coverage. It takes five minutes. Set a calendar reminder the day the unit goes in.
The warranty also requires twice-yearly professional service with records kept in the service passport. Without those records, claims may be denied even for legitimate defects. Load shedding damage from voltage spikes is excluded — surge protection at the unit is worth discussing with your installer, especially on inverter models where the drive board is sensitive to voltage transients.
The warranty is not transferable to a new owner if you sell the property. And both the indoor and outdoor units must be purchased together as a combined system — buying half a split system separately voids warranty on both.
The single most valuable thing you can do
Register your Q-PLUS Inverter within 30 days. The 10-year compressor coverage on these models is the most valuable protection Jet-Air offers. It requires one registration at www.jet-air.co.za. Don't skip it.
After that: keep service records. Every professional service visit must be documented in the service passport. That document is submitted with any warranty claim. Without it, you have no proof of compliance — even if the work was done.